Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.
My experience handling insurance claims has expanded over the last decade. Since joining Deacon in 2013 I have built upon these strong foundations and find the most important part of the claims journey is to make the process as simple and accessible for clients in what can be a difficult time.
My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.
Chris joined Deacon in 2009 and has over 30 years of experience within major Insurance companies and broking houses. Chris is based and lives in Glasgow where he manages Deacon’s key Scottish & Northern Ireland accounts.
I started my career in insurance working for a personal lines insurance company, Insure4Retirement. Keen to develop my career in the sector, I jumped at the opportunity to become an Account Executive for Deacon and thanks to the company’s focus on customer service and continuous professional development, I’m now being supported to study for my qualifications with the Chartered Institute of Insurance.
I have worked for some of the largest insurance providers within the UK. I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst. I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.
Named by News on the Block as one of the 100 most influential people in the leasehold world, Nigel was appointed Managing Director of Deacon in 2012 and stepped down to become Client Relationship Director in November 2016. A Fellow of the Chartered Insurance Institute (FCII), his vast experience has been gained working across a wide range of commercial insurance for major insurers and national brokers. Since 2008 he has focused exclusively on the residential real estate industry.