If an incident occurs in your flat – which might also affect other flats in your block – our Emergency Assist cover has been developed to respond quickly to minimise disruption.
If you have home emergency assist in place, you’ll be given a number to call if something goes wrong. An Emergency Assist call handler will advise you on what to do to try and fix the emergency or minimise further damage yourself, or if it is not safe to do so, they will send one of their appointed tradespeople to your home.
It’s important to remember that using someone you know generally won’t be covered because they’ve not been approved by the insurer.
For a copy of our guide to Emergency Assist insurance and the cover provided under a standard policy*, click here.
* For full terms and conditions please refer to the policy wording available on request.