Making a claim can be stressful and we understand that. Our award-winning claims team* is just a phone call away and will deal with your claim as quickly as possible, guiding you step-by-step through the claims process.
We appreciate making a claim is not a regular occurrence and we hope you find the following information helpful.
The amount of time it takes to receive all the relevant information we need to administer a claim can dramatically reduce or extend the time it takes to process a claim.
When you contact us please be prepared to tell us:
We have also developed a useful checklist: Insurance Claim Checklist. This lists different types of incidents, and details what you need to do and the sort of questions we may ask if you need to make a claim. Please send us a message if you would like to receive a copy.
*Broker Claims Team of the Year 2016, Insurance Times Magazine.