Making a claim can be stressful and we understand that. Our award-winning claims team* is just a phone call away and will deal with your claim as quickly as possible, guiding you step-by-step through the claims process.
We appreciate making a claim is not a regular occurrence and we hope you find the following information helpful.
The amount of time it takes to receive all the relevant information we need to administer a claim can dramatically reduce or extend the time it takes to process a claim.
When you contact us please be prepared to tell us:
About you. Please be aware that because of our own policies concerning data protection we can only take instructions from either a) a person named on the policy; b) a person named on our file who we have been authorised to speak to.
The full name and address of the property or properties affected.
Your policy number (optional).
A description of what has happened.
We have also developed a useful checklist: Insurance Claim Checklist. This lists different types of incidents, and details what you need to do and the sort of questions we may ask if you need to make a claim. Please send us a message if you would like to receive a copy.
*Broker Claims Team of the Year 2016, Insurance Times Magazine.