We know that each block of flats has its own unique set of risks.  Combine this with juggling the needs of your day-today business and we understand why your life is so challenging.

With more than 27 years’ experience in insuring blocks of flats, we know that cover and price are important, which is why we will search our panel of well-known insurers to find a comprehensive policy at a competitive price. And it is not only your clients who benefit.

We provide a range of services to help our agents manage and develop their business too, from our secure online portal AGENTlink to help you manage claims 24/7 and free CPD accredited training to white label insurance guides. So, whether you have 2 or 200 flats in a block, a property portfolio of 5 or 500 blocks, standard and non-standard construction, call us and discover why more than 95%* of our agents renew with Deacon every year.

* 1 September 2015 – 1 September 2016

Some of our partners

Services for your clients

Asbestos Survey

The Control of Asbestos Regulations 2006 governs the management of the risk of exposure to asbestos. This could impact any building built before 1999. Are you at risk?

This survey is an effective way to manage asbestos on premises by providing accurate information about the location, amount and type of any asbestos-containing materials, and documenting what actions you have taken to minimise the risks. We recommend arranging a survey which will involve sampling and analysis to determine the presence of asbestos. These surveys should only be carried out by competent surveyors who can clearly demonstrate they have the necessary skills, experience and qualifications.

For more information about this service please call us or send us a message using the email form on the Contact Us page.

Fire Risk Assessment

The Fire Safety Order (FSO) 2005 applies to all communal areas in your block of flats including rooms used by caretakers and concierges, or for storage, and extends to include plant rooms and outbuildings. It does not apply to individual flats. The FSO requires a responsible person to undertake an assessment of the fire risks and maintain a record of this which must be reviewed and kept up to date.

This should be a competent person who has sufficient training, experience and knowledge. Are you qualified to do this? If not you would be expected to engage the services of a competent person who will:

Carry out the assessment identifying any dangers

  • Provide advice on how to reduce the risk
  • Provide documentary evidence of the assessment

For more information about this service please call us or send us a message using the email form on the Contact Us page.

Health & Safety survey

If you employ people under Health and Safety regulations you are expected to do what is reasonably practical to ensure the health, safety and welfare of all employees (Health & Safety Executive). You have a similar duty to residents, visitors and contractors.

Failure to do so can result in fines, improvement notices, prohibition orders and even prison sentences.

You should carry out an assessment of the risks and fully document the results and any actions taken. If something does go wrong you have to prove you have taken all reasonable steps to prevent injury. This should be done by a competent person who has sufficient training, experience and knowledge. Are you qualified to do this? If not you would be expected to engage the services of a competent person who will:

  • Carry out the assessment identifying any dangers
  • Provide advice on how to reduce the risk
  • Provide documentary evidence of the assessment

For more information about this service please call us or send us a message using the email form on the Contact Us page.

Insurance valuation

Failing to insure your building for the correct value can be disastrous.
On your policy documents, you will see this referred to as ‘the buildings sum insured’ or the ‘buildings declared value”.  If you under-insure the buildings, the insurers could reduce your claim in proportion to the under-insurance. For example, if you insure for 50% of the correct value, only 50% of your claim might be paid.

Most policies make provision for re-building cost increases over time, but if the original value is wrong this does not help much. We recommend you get the buildings valued by a surveyor with experience of insurance valuations.
The valuation exercise should be repeated every three to five years, as although insurers may index-link the sum insured each year, this is based on national indices and the actual cost changes do vary on a regional basis.  So over time, your rebuild value may vary from the buildings true valuation.

For more information about this service please call us or send us a message using the email form on the Contact Us page.

Services for your business

Dedicated account teams

We take our time to find the right people to join our team. More than 50 talented and experienced professionals committed to providing you with exceptional levels of service.

Whether you have 2 or 200 flats in a block, a property portfolio of 1 or 100 blocks, standard and non-standard construction including listed buildings, you are supported by your own dedicated account team.

Our mission is to better understand the needs of your business, so that we are in the best position to negotiate the right level of cover at a competitive price with insurers – no more, no less.

It’s probably one of the reasons why 9 out of 10* of our agents and property factors come back to Deacon year after year.

At Deacon we make it our business to get to know you and understand your business.  Each block of flats has its own unique set of risks.  Combine this with juggling the needs of customers who are as diverse as the blocks they live in, and we understand why the life of an agent is so challenging.

It’s our personal approach, combined with our specialist knowledge gained over the last 27 years and exceptional levels of customer service that, our customers tell us, sets Deacon apart from anyone else in this market.

It’s a commitment that extends far beyond innovative products at competitive prices.  And it’s why Deacon is trusted with arranging insurance for over 14 billion pounds* worth of property from more than 500* managing agents and property factors.

Meet the Agent team

* 1 Sept 2015 – 1 Sept 2016

Insurance 10 point health check

Being an agent can be hugely rewarding, but it has its fair share of challenges too.

Our 10 point insurance health check is a great opportunity to look at all or any mix of the following to ensure you are maximising the support of your insurance partner:

  • Cover
  • Price
  • Insurers
  • Re-broking
  • Regulatory updates
  • Claims management (AGENTlink)
  • Claims settlement  (DA, Xactware)
  • Support
  • Training
  • Adding value (white label fact sheets)

For more information about our health check service please email agents@deacon.co.uk

AGENTlink

Making your management of claims a little easier!

Developed exclusively for our managing agents, AGENTlink provides 24/7 access via secure internet log-in to details of every claim logged with Deacon over a 12 month rolling period, plus any open claims preceding that date. It also provides brief details of all the policies arranged through Deacon.

The password protected portal includes details of which clients have made claims, the amounts paid or outstanding on these claims, plus the current status of any claim.

Benefits at a glance

  • Quick and easy to use and password protected for security
  • Daily updated claims view automatically uploaded overnight
  • Compare similar claims and find likely insurance threats to your clients before they happen
  • Fast and easy logging of new claims
  • Full client specific policy wordings
  • Your own personal contact book

Features at a glance

  • Policy list
  • Claims list
  • Filter and export data
  • Quick links: Log a claim, Contact us
  • Claims loss type summary
  • Deacon account team contact numbers and email addresses
  • Latest news from Deacon

To find out more about AGENTlink and how it could help your business, please email agents@deacon.co.uk

 

AGENTlink Screen

 

Create your own insurance guides

It’s quick and easy to add your logo and contact details to our product and service templates to create PDFs that you can then print or email to your customers – and we’ll even create the artwork for you.

Whether talking to new or existing customers, use them to help explain some of the complex issues of block insurance and the optional add-ons that can be purchased to help protect their property and, in the case of RMC directors past and present, their personal finances too.

For more information about our agent exclusive white label insurance product and service guides please email agents@deacon.co.uk

Your logo and contact details can be applied to the first and last page of more than a dozen guides,  providing you with pdfs that you can print or email to your customers.  We’ve shown three examples below.

 

blocks-of-flats-fact-sheet             directors-and-officers-fact-brochure               terrorism-fact-sheet

Delegated Authority

You will enjoy a seamless service with our delegated authority powers, which means we are empowered to make underwriting decisions, granted to us by our panel of well-known insurers.

We issue your insurance documentation and handle your claims, providing you and your customers with a fast and efficient service.

Appointed Representatives

We are regulated by the Financial Conduct Authority (FCA) and as an authorised firm we are allowed, subject to agreement, to appoint and monitor Appointed Representatives (AR).

Newsletter to keep you informed

We maintain a watchful eye on the market always looking ahead and alerting you to the issues we believe will be of interest to you. As a Deacon agent you are also invited to receive our regular e-newsletter Connect.

CPD accredited training for your team

We support and encourage professional development and our ARMA recognised workshops are designed to provide our agents and their teams with an introduction to the principles of insurance for blocks of flats.

Why Deacon?

 

  • We have more than 27 years’ experience specialising in blocks of flats insurance covering properties of standard and non-standard construction, converted properties and listed buildings as well as purpose built blocks.
  • As part of Arthur J. Gallagher, named one of the world’s most ethical companies again in 2016 and one of the largest insurance brokers in the world, you can be confident that we will be here for you when you need us most.
  • Your own expert claims advisor, a member of our award-winning* claims team based in Bournemouth, will support you step-by-step from first notification to claims settlement. (*Broker Claims Team of the Year 2016)
  • We provide a 24 hour claims service allowing you to report a claim 24 hours a day, 365 days a year.