Meet some of our team

James Collins
Managing Director

James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018. Previously, James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands.  Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service  and general management roles.

Lucy Homolova
Claims Negotiator
Pete Elford
Account Executive

I began my career at Lloyds TSB Insurance, where I specialised in personal lines policies, before moving to work for a high street broker where I was involved in every aspect of insurance, including sales, claims and customer service. When the opportunity arose to join the Deacon agent team, I didn’t hesitate to apply and was delighted when I was offered the job!

Jules McGowan
Claims Negotiator
Katie Crouch
Account Executive
Kristianna Endacott
Account Executive

I have 14 years’ experience in property insurance with a background in sales through to claims and underwriting. I understand how important having the right insurance is, especially when a claim is made. I pride myself on attention to detail and getting the facts right. The team at Deacon are all extremely supportive and I’m very pleased to have joined a company who I believe provides a service that is second to none.

Laura Grabham
Claims Administrator
Mark Savage
Client Service Manager

I joined Deacon in 2003 with the ambition of developing my career within the business. In 2010, I completed a Chartered Management Institute diploma to further advance my management skills and support the team to provide a first class service to our customers. I currently manage a team of 10, providing products and services to both new and existing customers.

Dean Kressinger
Agents Team Leader

Throughout my career I have specialised in property and commercial insurance. I started work with HSBC Insurance Brokers, where I gained experience in sales and customer service looking after small businesses and property owners. I joined the Deacon key accounts team in 2010, supporting managing agents, freeholders and insurance brokers.

Chris Lowe
Senior Account Executive

I’ve always specialised in blocks of flats insurance, looking after residential management companies, freeholders and most recently managing agents. I joined Deacon in 2006, attracted by the company’s customer focus and career opportunities. In 2013 I was promoted to senior account executive and currently look after a selection of clients with large portfolios.

Karen Jones
Administration Assistant
Vicky Elliott
Senior Claims Negotiator

I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator.  I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.