James Collins
James CollinsManaging Director
James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018. Previously, James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands. Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service and general management roles.

james_collins@deacon.co.uk

Robert Graham
Robert GrahamAgent and Service Broking Manager
I have worked at Deacon for over 20 years, and currently lead the Agents Team (North). I have extensive experience in helping managing agents with insurance for both small and large portfolios. I’m part of a team that constantly challenges itself to improve the range of products and services we offer.

robert.graham@deacon.co.uk

Melanie Beeke
Melanie BeekeAccount Executive
Insurance is my second career. I worked in corporate banking, for JP Morgan for 15 years before joining Deacon in 2011, quickly progressing from administration to key accounts. I had a break of service to widen my experience and knowledge of the market, and welcomed the opportunity to return to the larger Deacon team in 2016 to support our agents.

melanie.beeke@deacon.co.uk

Lucy Homolova
Lucy HomolovaClaims Negotiator
I joined Deacon in 2011 as a Senior Claims Negotiator and particularly enjoy supporting our customers with a ‘beginning to end’ claims service. With my up-to-date technical insurance knowledge, I’m can help the team to resolve issues even more quickly.

lucy.homolova@deacon.co.uk

Vicky Elliott
Vicky ElliottSenior Claims Negotiator
I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator. I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.

victoria.elliott@deacon.co.uk

Steve Allen
Steve AllenTeam Manager
I started my career in Insurance in 1998 and I joined Deacon in 2019 as the manager of the Agents Team (South). I am proud to deliver a first-class service to our managing agents and brokers with our fantastic products and services.

steve.allen@deacon.co.uk

Duane Wellman
Duane WellmanAccount Associate
I had already been working within Gallagher for nearly 10 years when I got the welcome opportunity to transfer to Deacon. I enjoy my new specialist role in Blocks of Flats insurance, making sure all the information is correct and up to date for both buildings cover and he essential add-on products that some people need.

duane.wellman@deacon.co.uk

Ben Chowdhiry
Ben ChowdhiryClaims Negotiator
I had worked in different roles across the insurance industry before joining Deacon in 2019 as a Claims Administrator. I was soon offered the opportunity to become a Claims Negotiator and returning to a customer facing role, where I guide people them through the claims process and make every case as smooth as possible.

ben.chowdhiry@deacon.co.uk

Seb Pascu
Seb PascuClaims Negotiator
Holly Grist
Holly GristAccount Executive
I started my career in the insurance industry working in personal lines for a high street broker and more recently for a specialist non- standard broker. During this time I worked in the motor, home and marine departments progressing to the non-standard and High Net Worth accounts whilst also completing my Cert CII from the Chartered Insurance Institute. I have recently joined Deacon and look forward to continuing my professional development in the commercial sector specialising in blocks of flats insurance for a trusted leading global broker. I enjoy the challenge of finding bespoke solutions for complex risks and building relationships with my clients to understand their needs and achieve the best cover at competitive prices.

holly.grist@deacon.co.uk

Mark Savage
Mark SavageClient Service Manager
I joined Deacon in 2003, as I saw the business offering great opportunities to develop my career within the insurance industry – and it has not disappointed. I completed a Chartered Management Institute diploma and now proudly lead a team that provides a first class service to our customers. I am an active member of our senior leadership team, and oversee sales teams focussing on the needs of both new and existing customers.

mark.savage@deacon.co.uk

Laura Grabham
Laura GrabhamClaims Administrator
I have worked at Deacon since 2015, starting as a claims Administrator where I gained a lot of knowledge on the workings of a claim. I moved onto become a Claims Negotiator in 2019. I enjoy supporting our customers in the claims process and ensuring this is done in a timely manner. In a potentially stressful time for our customers obtaining the best outcome is an essential part of my role.

laura.grabham@deacon.co.uk

Jules McGowan
Jules McGowanClaims Negotiator
My early insurance career included valuable experience under the Lloyds Team Leader Development Plan. I then spent 10 years in private medical insurance gaining broad experience across in complaints, claims technical support and claims assessing before. Joining Deacon in 2016 enables me to bring all this together gave to support our customers.

julien.mcgowan@deacon.co.uk

Clare English
Clare EnglishAppointed Representative Coordinator
I spent more than 20 years in Financial Services at JPMorgan before joining Deacon, initially supporting the in-house claims team. My role quickly developed into becoming a key contact for Appointed Representatives, performing quality assurance reviews and producing management information. I enjoy working in a role which puts me in direct contact with clients so, if you’re an AR of Deacon’s, don’t hesitate to contact me if I can be of assistance!

clare.english@deacon.co.uk

Fenella Roberts
Fenella RobertsAccount Executive
I worked in personal lines insurance for high street broker for more than 30 years before entering the world of commercial insurance with Deacon. So, I think it’s fair to say I love what I do! Friends are often confused by the different types of insurance but, at its simplest, personal lines covers individuals, for things like vehicle and household insurance, whereas commercial cover provides products designed for businesses – and of course flats, whether that’s just 2 in a conversion or 200 in a purpose built block, are considered commercial premises for insurance purposes. For me, it’s a complex market and I thrive on the challenge to get our clients appropriate cover at a competitive price.

fenella.roberts@deacon.co.uk

Jordan Beeke
Jordan BeekeAccount Executive
I have over 4 years’ experience within personal lines insurance covering a sales, retention and customer services providing a range of different products. When I was given the opportunity to join Deacon in 2022, I didn’t hesitate and now enjoy a diverse role in an interesting and sometimes challenging sector. I am excited to continue to develop my career within such a supportive company.

jordan.beeke@deacon.co.uk

Martin Kent-Heath
Martin Kent-HeathAccount Director
I began my insurance career in 2002, during which time I have gained experience in motor fleet, commercial and property markets. Having gained a well-rounded knowledge of the market, I entered the blocks of flats sector in 2018 and following my move to Deacon in 2022. I now cover the Midlands and North of England. My role is to support the challenges that property managers face when arranging cover for a block, ensuring that they are provided with the appropriate level of cover and at competitive price for their clients. I am firm believer that understanding your client, their needs and working together to support each other, in what continues to be a complex sector is what builds lasting relationships where Deacon become the preferred partner of many managing agents.

martin.kent-heath@deacon.co.uk

George Welch
George WelchAccount Associate
Darren Moore
Darren MooreAccount Executive
I joined Deacon as an Account Executive in 2018. I then spent time with the Underwriting Team to deepen my policy knowledge before moving back to a customer-facing role. I have my own book of managing agents and love being part of a team that really pulls together for our customers.

darren.moore@deacon.co.uk

Jenna Smithson
Jenna SmithsonAccount Associate
Sophie Brooks
Sophie BrooksTeam Manager
I have worked in property insurance for more than for 19 years. I joined the business development team at Deacon in 2011 and over the next six years gained valuable insights into the often complex residential leasehold sector, looking after freeholders, landlords and the directors of Residential Management Companies and Right to Manage Companies. I now lead the Direct Sales Team, where I manage the day to day running of the team and help them to achieve the best outcome for customers.

sophie.brooks@deacon.co.uk

Andy Blackmore
Andy BlackmoreAccount Director
I started my career in financial services in 2003, working as an Account Manager in the IFA Intermediary Division of the UK’s largest mutual friendly society ’LV’. I made the switch to insurance broking, joining Deacon in 2010 as an account manager. In 2012 I left to expand my knowledge of the industry, before joining again as an account director in early 2015. I’m keen to help raise awareness and comprehension of what Deacon has to offer, because I believe our combination of product, service and people, and our commitment to innovation, is market leading.

andy.blackmore@deacon.co.uk

Gemma Dixon
Gemma DixonAccount Executive
Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.

gemma.dixon@deacon.co.uk

Fernando Valdivielso Cert CII
Fernando Valdivielso Cert CIIAccount Director
My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.

fernando.valdivielso@deacon.co.uk

Michelle Smith
Michelle SmithTechnical Assurance Analyst (Claims)
I have worked for some of the largest insurance providers within the UK. I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst. I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.

michelle.smith@deacon.co.uk

Jade McPartlan
Jade McPartlanAccount Executive
I joined Deacon in 2012 as an Account Associate helping a large team working with some of our key accounts. No two days where the same and the broad knowledge I gained about the business and our customers’ needs now stands me in good stead, after my promotion to Account Executive.

jade.mcpartlan@deacon.co.uk

Anna Garrett-James
Anna Garrett-JamesAccount Associate
Luke Tarlton
Luke TarltonTeam Manager
I’ve been privileged to lead some great teams at Gallagher, our parent company. If location, location, location is the mantra of the property market, then in insurance it must surely be people, people, people. It is the people in our experienced claims team who guide customers step-by-step through an often complex claims process, particularly where multiple flats and leaseholders are involved. And it is their empathy, not least to treat others like they would like to be treated, that makes Deacon such a fantastic place to work.

luke.tarlton@deacon.co.uk

Luke Harvey
Luke HarveyClaims Administrator
Vicki Burfield
Vicki BurfieldAccount Executive
I began my career in the insurance industry in 2015 and from then I have developed my skills in sales, retention and customer services. Since joining Deacon in March 2022 I have enjoyed learning all aspects of the role and having the opportunity to develop my career. I enjoy the challenges presented and strive to achieve the best for our customers, providing them with support and ensuring their policies are best suited for their needs.

vicki.burfield@deacon.co.uk

Karen Jones
Karen JonesAdministration Assistant
Katie Crouch
Katie CrouchAccount Executive
My career in insurance began in 2012 with personal lines home insurance. I started at Gallagher in 2013 when the opportunity arose to specialise in commercial insurance as an Account Executive. I started a family in 2018 and thanks to a great team ethos, I now enjoy the flexibility of working part-time and have a great home/work life balance

katie.crouch@deacon.co.uk

Chris Cadwallender
Chris CadwallenderAccount Director, Scotland
Chris joined Deacon in 2009 and has over 30 years of experience within major Insurance companies and broking houses. Chris is based and lives in Glasgow where he manages Deacon’s key Scottish & Northern Ireland accounts.

christopher.cadwallender@deacon.co.uk

Samantha Cahill
Samantha CahillPA to MD
Dean Kressinger
Dean KressingerSenior Account Executive
Throughout my career I have specialised in property and commercial insurance. I started work with HSBC Insurance Brokers, where I gained experience in sales and customer service looking after small businesses and property owners. I joined the Deacon key accounts team in 2010, supporting managing agents, freeholders and insurance brokers.

dean.kressinger@deacon.co.uk

Julian Kennedy
Julian KennedyAccount Executive
I was working with another Gallagher company when the opportunity to work with Deacon arose. I was particularly drawn to Deacon’s reputation for excellent customer service and its dedication to employee development. I now work alongside one of the UK’s largest managing agents.

julian.kennedy@deacon.co.uk

Joe Capell
Joe CapellSenior Account Executive
I was working as a Senior Advisor at another Gallagher company, Insurer4Retirement, when I got the opportunity to transfer to Deacon. I didn’t hesitate and now enjoy a much more complex role specialising in residential leasehold insurance. I talk to freeholders and leaseholders every day, providing information on buildings insurance to a host of add on products like terrorism. It’s a really interesting and often challenging sector, and I’m looking forward to developing my career here.

joseph.capell@deacon.co.uk

Amy Marsh
Amy MarshClaims Negotiator
I work within the Deacon claims team, where it’s my job to negotiate with insurers to get the best outcome for our customers. When a customer registers a claim it’s important to act immediately, ensuring information is collated and provided quickly to minimise delays and get a quick resolution. With 10 years’ experience and a deep understanding of policy documents and schedules, I’m can also help minimise the risks of disputes arising between our clients and insurers. This is the last thing anyone wants and it’s my job to ensure the claims process is as smooth and hassle-free as it can possibly be for all involved.

amy.marsh@deacon.co.uk

Chloe Emery
Chloe EmeryAccount Associate
Theo Chamberlain
Theo ChamberlainAccount Executive
I started my career in insurance with Lloyds banking group, where I learned valuable skills and knowledge leading to the CII Certificate. I’m currently an Account Executive supporting my clients with their renewals as well as helping new customers to meet their insurance needs with a variety of products.

theo.chamberlain@deacon.co.uk

Marta Kazmierczak
Marta KazmierczakAccount Associate