Direct Sales Team
Claims Team
Agents Team
Fernando Valdivielso Cert CII
Fernando Valdivielso Cert CIIAccount Director
My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.


Clare English
Clare EnglishOperations and Claims Administrator
I spent more than 20 years in Financial Services at JPMorgan before joining Deacon, initially supporting the in-house claims team. My role quickly developed into becoming a key contact for Appointed Representatives, performing quality assurance reviews and producing management information. I enjoy working in a role which puts me in direct contact with clients so, if you’re an AR of Deacon’s, don’t hesitate to contact me if I can be of assistance!


Melanie Beeke
Melanie BeekeAccount Executive
Insurance is my second career. I worked in corporate banking, for JP Morgan for 15 years before joining Deacon in 2011, quickly progressing from administration to key accounts. I had a break of service to widen my experience and knowledge of the market, and welcomed the opportunity to return to the larger Deacon team in 2016 to support our agents.


Robert Graham
Robert GrahamAgent and Service Broking Manager
I have worked at Deacon for 15 years and currently lead the Agents Team. I have extensive experience in the development and transition of small and large portfolios. The team looks after more than 300 managing agents. We aim to provide a best in class service and constantly challenge ourselves to improve the range of products and services we offer.


Jade McPartlan
Jade McPartlanAccount Executive
Gemma Dixon
Gemma DixonAccount Executive
Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.


Dean Kressinger
Dean KressingerAgents Team Leader
Throughout my career I have specialised in property and commercial insurance. I started work with HSBC Insurance Brokers, where I gained experience in sales and customer service looking after small businesses and property owners. I joined the Deacon key accounts team in 2010, supporting managing agents, freeholders and insurance brokers.


Chris Lowe
Chris LoweSenior Account Executive
I’ve always specialised in blocks of flats insurance, looking after residential management companies, freeholders and most recently managing agents. I joined Deacon in 2006, attracted by the company’s customer focus and career opportunities. In 2013 I was promoted to senior account executive and currently look after a selection of clients with large portfolios.


James Wheatman
James WheatmanAccount Executive
I began my career in insurance in 2000, gaining experience in high net worth, motor fleet, commercial and property markets. The past two decades have given me well-rounded knowledge of the insurance markets. I am Cert CII qualified and have been part of the Deacon team since February 2018. I thrive on being part of a team where the emphasis is on supporting each other to get the best outcomes for our customers.


Andy Blackmore
Andy BlackmoreAccount Director
I started my career in financial services in 2003, working as an Account Manager in the IFA Intermediary Division of the UK’s largest mutual friendly society ’LV’. I made the switch to insurance broking, joining Deacon in 2010 as an account manager. In 2012 I left to expand my knowledge of the industry, before joining again as an account director in early 2015. I’m keen to help raise awareness and comprehension of what Deacon has to offer, because I believe our combination of product, service and people, and our commitment to innovation, is market leading.


Steve Allen
Steve AllenTeam Manager
I’ve been working in personal and property insurance for over 20 years and, with its enviable record for customer service, was excited to mark that milestone by joining Deacon. My focus is on giving customers’ confidence that they have the right cover at a competitive price, and that they can talk to a friendly expert at the end of the phone whenever they need us.


Pete Elford
Pete ElfordAccount Executive
I began my career at Lloyds TSB Insurance, where I specialised in personal lines policies, before moving to work for a high street broker where I was involved in every aspect of insurance, including sales, claims and customer service. When the opportunity arose to join the Deacon agent team, I didn’t hesitate to apply and was delighted when I was offered the job!


Fenella Roberts
Fenella RobertsAccount Executive
I worked in personal lines insurance for high street broker for more than 30 years before entering the world of commercial insurance with Deacon. So, I think it’s fair to say I love what I do! Friends are often confused by the different types of insurance but, at its simplest, personal lines covers individuals, for things like vehicle and household insurance, whereas commercial cover provides products designed for businesses – and of course flats, whether that’s just 2 in a conversion or 200 in a purpose built block, are considered commercial premises for insurance purposes. For me, it’s a complex market and I thrive on the challenge to get our clients appropriate cover at a competitive price.


Laurence Hughes
Laurence HughesAccount Director
With more than 15 years’ experience and based near Birmingham, I cover the Midlands and North of England. The challenges for property managers here are much the same as everywhere else. Insurance is only one part of the complex property management matrix. My role is to help ease their workload when it comes to finding appropriate levels of cover at a competitive price for their clients, and then we go further. Should the worst happen, our delegated authorities and in-house claims team are hands-on in helping them and their clients navigate what can often be a complex claims process, particularly if multiple flats are involved.


Anna Garrett-James
Anna Garrett-JamesAccount Associate
Chloe Emery
Chloe EmeryAccount Administrator
Mark Savage
Mark SavageClient Service Manager
I joined Deacon in 2003 with the ambition of developing my career within the business. In 2010, I completed a Chartered Management Institute diploma to further advance my management skills and support the team to provide a first class service to our customers. I currently lead two sales teams providing products and services to both new and existing customers.


Alec Frampton
Alec FramptonAccount Executive
Making a career move from retail to insurance with Gallagher in 2012 was the best decision I ever made! Here, I’ve received great training and support and now, as part of the Deacon team, I am in a position to really help people by ensuring they have all the information they need to make an informed decision when it comes to their buildings insurance.