Fernando Valdivielso Cert CII
Fernando Valdivielso Cert CIIAccount Director
My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.

fernando.valdivielso@deacon.co.uk

Clare English
Clare EnglishAppointed Representative Coordinator
I spent more than 20 years in Financial Services at JPMorgan before joining Deacon, initially supporting the in-house claims team. My role quickly developed into becoming a key contact for Appointed Representatives, performing quality assurance reviews and producing management information. I enjoy working in a role which puts me in direct contact with clients so, if you’re an AR of Deacon’s, don’t hesitate to contact me if I can be of assistance!

clare.english@deacon.co.uk

Melanie Beeke
Melanie BeekeAccount Executive
Insurance is my second career. I worked in corporate banking, for JP Morgan for 15 years before joining Deacon in 2011, quickly progressing from administration to key accounts. I had a break of service to widen my experience and knowledge of the market, and welcomed the opportunity to return to the larger Deacon team in 2016 to support our agents.

melanie.beeke@deacon.co.uk

Chloe Emery
Chloe EmeryAccount Associate
Jenna Smithson
Jenna SmithsonAccount Associate
Jade McPartlan
Jade McPartlanAccount Executive
I joined Deacon in 2012 as an Account Associate helping a large team working with some of our key accounts. No two days where the same and the broad knowledge I gained about the business and our customers’ needs now stands me in good stead, after my promotion to Account Executive.

jade.mcpartlan@deacon.co.uk

Gemma Dixon
Gemma DixonAccount Executive
Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.

gemma.dixon@deacon.co.uk

Dean Kressinger
Dean KressingerSenior Account Executive
Throughout my career I have specialised in property and commercial insurance. I started work with HSBC Insurance Brokers, where I gained experience in sales and customer service looking after small businesses and property owners. I joined the Deacon key accounts team in 2010, supporting managing agents, freeholders and insurance brokers.

dean.kressinger@deacon.co.uk

George Welch
George WelchAccount Associate
Julian Kennedy
Julian KennedyAccount Executive
I was working with another Gallagher company when the opportunity to work with Deacon arose. I was particularly drawn to Deacon’s reputation for excellent customer service and its dedication to employee development. I now work alongside one of the UK’s largest managing agents.

julian.kennedy@deacon.co.uk

Andy Blackmore
Andy BlackmoreAccount Director
I started my career in financial services in 2003, working as an Account Manager in the IFA Intermediary Division of the UK’s largest mutual friendly society ’LV’. I made the switch to insurance broking, joining Deacon in 2010 as an account manager. In 2012 I left to expand my knowledge of the industry, before joining again as an account director in early 2015. I’m keen to help raise awareness and comprehension of what Deacon has to offer, because I believe our combination of product, service and people, and our commitment to innovation, is market leading.

andy.blackmore@deacon.co.uk

Steve Allen
Steve AllenTeam Manager
I started my career in Insurance in 1998 and I joined Deacon in 2019 as the manager of the Agents Team (South). I am proud to deliver a first-class service to our managing agents and brokers with our fantastic products and services.

steve.allen@deacon.co.uk

Fenella Roberts
Fenella RobertsAccount Executive
I worked in personal lines insurance for high street broker for more than 30 years before entering the world of commercial insurance with Deacon. So, I think it’s fair to say I love what I do! Friends are often confused by the different types of insurance but, at its simplest, personal lines covers individuals, for things like vehicle and household insurance, whereas commercial cover provides products designed for businesses – and of course flats, whether that’s just 2 in a conversion or 200 in a purpose built block, are considered commercial premises for insurance purposes. For me, it’s a complex market and I thrive on the challenge to get our clients appropriate cover at a competitive price.

fenella.roberts@deacon.co.uk

Darren Moore
Darren MooreAccount Executive
I joined Deacon as an Account Executive in 2018. I then spent time with the Underwriting Team to deepen my policy knowledge before moving back to a customer-facing role. I have my own book of managing agents and love being part of a team that really pulls together for our customers.

darren.moore@deacon.co.uk

Anna Garrett-James
Anna Garrett-JamesAccount Associate
Mark Savage
Mark SavageClient Service Manager
I joined Deacon in 2003, as I saw the business offering great opportunities to develop my career within the insurance industry – and it has not disappointed. I completed a Chartered Management Institute diploma and now proudly lead a team that provides a first class service to our customers. I am an active member of our senior leadership team, and oversee sales teams focussing on the needs of both new and existing customers.

mark.savage@deacon.co.uk

Marta Kazmierczak
Marta KazmierczakAccount Associate
Martin Kent-Heath
Martin Kent-HeathAccount Director
I began my insurance career in 2002, during which time I have gained experience in motor fleet, commercial and property markets. Having gained a well-rounded knowledge of the market, I entered the blocks of flats sector in 2018 and following my move to Deacon in 2022. I now cover the Midlands and North of England. My role is to support the challenges that property managers face when arranging cover for a block, ensuring that they are provided with the appropriate level of cover and at competitive price for their clients. I am firm believer that understanding your client, their needs and working together to support each other, in what continues to be a complex sector is what builds lasting relationships where Deacon become the preferred partner of many managing agents.

martin.kent-heath@deacon.co.uk

Robert Graham
Robert GrahamAgent and Service Broking Manager
I have worked at Deacon for over 20 years, and currently lead the Agents Team (North). I have extensive experience in helping managing agents with insurance for both small and large portfolios. I’m part of a team that constantly challenges itself to improve the range of products and services we offer.

robert.graham@deacon.co.uk