Michelle Smith
Michelle SmithTechnical Assurance Analyst (Claims)
I have worked for some of the largest insurance providers within the UK. I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst. I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.


Luke Tarlton
Luke TarltonTeam Manager
I’ve been privileged to lead some great teams at Gallagher, our parent company. If location, location, location is the mantra of the property market, then in insurance it must surely be people, people, people. It is the people in our experienced claims team who guide customers step-by-step through an often complex claims process, particularly where multiple flats and leaseholders are involved. And it is their empathy, not least to treat others like they would like to be treated, that makes Deacon such a fantastic place to work.


Amy Marsh
Amy MarshClaims Negotiator
I work within the Deacon claims team, where it’s my job to negotiate with insurers to get the best outcome for our customers. When a customer registers a claim it’s important to act immediately, ensuring information is collated and provided quickly to minimise delays and get a quick resolution. With 10 years’ experience and a deep understanding of policy documents and schedules, I’m can also help minimise the risks of disputes arising between our clients and insurers. This is the last thing anyone wants and it’s my job to ensure the claims process is as smooth and hassle-free as it can possibly be for all involved.


Ben Chowdhiry
Ben ChowdhiryClaims Negotiator
I had worked in different roles across the insurance industry before joining Deacon in 2019 as a Claims Administrator. I was soon offered the opportunity to become a Claims Negotiator and returning to a customer facing role, where I guide people them through the claims process and make every case as smooth as possible.


Vicky Elliott
Vicky ElliottSenior Claims Negotiator
I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator. I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.


Lucy Homolova
Lucy HomolovaSenior Claims Negotiator
I joined Deacon in 2011 as a Senior Claims Negotiator and particularly enjoy supporting our customers with a ‘beginning to end’ claims service. With my up-to-date technical insurance knowledge, I’m can help the team to resolve issues even more quickly.


Seb Pascu
Seb PascuClaims Negotiator
Jules McGowan
Jules McGowanClaims Negotiator
My early insurance career included valuable experience under the Lloyds Team Leader Development Plan. I then spent 10 years in private medical insurance gaining broad experience across in complaints, claims technical support and claims assessing before. Joining Deacon in 2016 enables me to bring all this together gave to support our customers.


Laura Grabham
Laura GrabhamClaims Negotiator
I have worked at Deacon since 2015, starting as a claims Administrator where I gained a lot of knowledge on the workings of a claim. I moved onto become a Claims Negotiator in 2019. I enjoy supporting our customers in the claims process and ensuring this is done in a timely manner. In a potentially stressful time for our customers obtaining the best outcome is an essential part of my role.


Luke Harvey
Luke HarveyClaims Administrator