Claims team

Direct Sales Team
Renewals Team
Claims Team
Agents Team
Clare English
Clare EnglishOperations and Claims Administrator
I spent more than 20 years in Financial Services at JPMorgan before joining Deacon, initially supporting the in-house claims team. My role quickly developed into becoming a key contact for Appointed Representatives, performing quality assurance reviews and producing management information. I enjoy working in a role which puts me in direct contact with clients so, if you’re an AR of Deacon’s, don’t hesitate to contact me if I can be of assistance!

Vicky Elliott
Vicky ElliottSenior Claims Negotiator
I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator. I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.

James Collins
James CollinsManaging Director
James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018. Previously, James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands. Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service and general management roles.

Michelle Smith
Michelle SmithTechnical Assurance Analyst (Claims)
I have worked for some of the largest insurance providers within the UK. I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst. I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.

Naveed Sadiq
Naveed SadiqClaims Negotiator
I started my career in 2013 with another Arthur J. Gallagher company, Insure4Retirement, where I became a team leader. When the opportunity came to broaden my knowledge of commercial insurance and further develop my career in insurance, I joined Deacon in July 2016 supporting a selection of key accounts.

James Acott
James AcottSenior Claims Negotiator
My experience handling insurance claims has expanded over the last decade. Since joining Deacon in 2013 I have built upon these strong foundations and find the most important part of the claims journey is to make the process as simple and accessible for clients in what can be a difficult time.

Jules McGowan
Jules McGowanClaims Negotiator
Lee Stockton
Lee StocktonClaims Negotiator
Lucy Homolova
Lucy HomolovaClaims Negotiator
Laura Grabham
Laura GrabhamClaims Administrator