I have worked for some of the largest insurance providers within the UK. I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst. I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.
I’ve been privileged to lead some great teams at Gallagher, our parent company. If location, location, location is the mantra of the property market, then in insurance it must surely be people, people, people. It is the people in our experienced claims team who guide customers step-by-step through an often complex claims process, particularly where multiple flats and leaseholders are involved. And it is their empathy, not least to treat others like they would like to be treated, that makes Deacon such a fantastic place to work.
I started my career in 2013 with another Arthur J. Gallagher company, Insure4Retirement, where I became a team leader. When the opportunity came to broaden my knowledge of commercial insurance and further develop my career in insurance, I joined Deacon in July 2016 supporting a selection of key accounts.
I work within the Deacon claims team, where it’s my job to negotiate with insurers to get the best outcome for our customers. When a customer registers a claim it’s important to act immediately, ensuring information is collated and provided quickly to minimise delays and get a quick resolution. With 10 years’ experience and a deep understanding of policy documents and schedules, I’m can also help minimise the risks of disputes arising between our clients and insurers. This is the last thing anyone wants and it’s my job to ensure the claims process is as smooth and hassle-free as it can possibly be for all involved.
I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator. I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.
I started my career in customer services with another Gallagher company, Insure4Retirement. I transferred to Deacon in January 2019 where I support the claims team to help guide our customers step-by-step through the claims process. It can be a complex and stressful process for clients, particularly where multiple flats are involved. Claims handling is what we do every day and, using our specialist knowledge and experience, we aim to make the whole process as quick, easy and stress-free as possible.