Over 150 delegates have already benefited from free training courses provided by Deacon*. The courses are accredited for Continuing Professional Development (CPD) qualifying hours, and are recognised by the Royal Institution of Chartered Surveyors (RICS) and the Institute of Residential Property Management (IRPM).
The full day (5 hours/5 points) and half day (2 to 3 hours/2 points) courses provide delegates with the knowledge they need to answer many of the questions property owners and leaseholders ask about insurance for their block of flats or apartments.
With buildings insurance typically the biggest single cost on a block of flats service charge it is perhaps not surprising that leaseholders often quiz property managers about the policies they are recommending.
“Insurance is something we think we understand but – and particularly in the often complex world of ‘block insurance’ where for insurance purposes, blocks of flats are classified as commercial property – the answer to one query can often lead to yet more questions,” explained Deacon account director Fernando de Valdivielso, who delivers the training sessions.
“I’ve been providing informal background briefings for several years,” he said. “Now, with the appetite for professional qualifications increasing, we decided it was time for Deacon to invest in developing a formal, CPD-accredited training course for our customers.”
Each course is designed around the delegates, their property portfolios and the enquiries they are most likely to receive on a daily basis.
Fernando said: “We look at why insurers ask certain questions to calculate a premium and explain the claims process, so that the delegates can go away armed with the knowledge they need to manage queries they get from leaseholders and directors. Above all, we aim to ensure they have sufficient knowledge to be able to help their customers make better choices.”
“Claims processing is always near the top of delegates’ agendas and we make clear that getting the right cover in place and making the right disclosures is the first step to hassle-free claims.”
Topics covered in the Deacon CPD accredited leasehold flat insurance training for property managers includes:
* Editor’s Note: Blocks of flats come in all shapes and sizes, from converted property to purpose built blocks, and from 2 to 200 flats in a block. Deacon, who has specialised in ‘block’ insurance for more than 26 years, was awarded ‘Block Insurer of the Year 2015/2016 and 2016/2017’ in the Property Management Awards.
For more information, contact the Agents team at Deacon on 0808 149 9564