Claims team

Clare English
Operations and Claims Administrator

I spent more than 20 years in Financial Services at JPMorgan before joining Deacon, initially supporting the in-house claims team. My role quickly developed into becoming a key contact for Appointed Representatives, performing quality assurance reviews and producing management information.  I enjoy working in a role which puts me in direct contact with clients so, if you’re an AR of Deacon’s, don’t hesitate to contact me if I can be of assistance!

James Collins
Managing Director

James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018. Previously, James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands.  Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service and general management roles.

Naveed Sadiq
Claims Negotiator
Lee Stockton
Claims Negotiator
Lucy Homolova
Claims Negotiator
James Acott
Senior Claims Negotiator

My experience handling insurance claims has expanded over the last decade.  Since joining Deacon in 2013 I have built upon these strong foundations and find the most important part of the claims journey is to make the process as simple and accessible for clients in what can be a difficult time.

Vicky Elliott
Senior Claims Negotiator

I have worked within the insurance industry since 2009 and moved to Deacon in 2012 as a Senior Claims Negotiator.  I enjoy supporting our customers with a step-by-step ‘beginning to end’ service, helping them negotiate the claims process and hopefully alleviating some stress.

Michelle Smith
Technical Assurance Analyst (Claims)

I have worked for some of the largest insurance providers within the UK.  I joined Deacon as a Senior Claims Negotiator in 2006 and have developed my career within claims to Technical Assurance Analyst.  I particularly enjoy assisting with complex claims, training colleagues, meeting insurers and undertaking quality reviews.

Alysa Weiner
Business Manager

I started my career in 1989, working for Manulife before moving to Royal Life and then Lloyds bank insurance, where I headed a group of 12 team managers. In 2007 I joined Deacon as Business Manager and deputy to the managing director, with particular responsibility for claims, finance and administrative support.

Laura Grabham
Claims Administrator
Jules McGowan
Claims Negotiator