James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018. Previously, James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands. Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service and general management roles.
I have 14 years’ experience in property insurance with a background in sales through to claims and underwriting. I understand how important having the right insurance is, especially when a claim is made. I pride myself on attention to detail and getting the facts right. The team at Deacon are all extremely supportive and I’m very pleased to have joined a company who I believe provides a service that is second to none.
My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.
I started my career in financial services in 2003, working as an Account Manager in the IFA Intermediary Division of the UK’s largest mutual friendly society ’LV’. I made the switch to insurance broking, joining Deacon in 2010 as an account manager. In 2012 I left to expand my knowledge of the industry, before joining again as an account director in early 2015. I’m keen to help raise awareness and comprehension of what Deacon has to offer, because I believe our combination of product, service and people, and our commitment to innovation, is market leading.
I joined Deacon in 2003 with the ambition of developing my career within the business. In 2010, I completed a Chartered Management Institute diploma to further advance my management skills and support the team to provide a first class service to our customers. I currently manage a team of 10, providing products and services to both new and existing customers.
Insurance is my second career. I worked in corporate banking, for JP Morgan for 15 years before joining Deacon in 2011, quickly progressing from administration to key accounts. I had a break of service to widen my experience and knowledge of the market, and welcomed the opportunity to return to the larger Deacon team in 2016 to support our agents.
I began my career at Lloyds TSB Insurance, where I specialised in personal lines policies, before moving to work for a high street broker where I was involved in every aspect of insurance, including sales, claims and customer service. When the opportunity arose to join the Deacon agent team, I didn’t hesitate to apply and was delighted when I was offered the job!
I’ve always specialised in blocks of flats insurance, looking after residential management companies, freeholders and most recently managing agents. I joined Deacon in 2006, attracted by the company’s customer focus and career opportunities. In 2013 I was promoted to senior account executive and currently look after a selection of clients with large portfolios.
Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.
Throughout my career I have specialised in property and commercial insurance. I started work with HSBC Insurance Brokers, where I gained experience in sales and customer service looking after small businesses and property owners. I joined the Deacon key accounts team in 2010, supporting managing agents, freeholders and insurance brokers.
I have worked at Deacon for 15 years and currently lead the Agents Team. I have extensive experience in the development and transition of small and large portfolios. The team looks after more than 300 managing agents. We aim to provide a best in class service and constantly challenge ourselves to improve the range of products and services we offer.