Agents team

James Collins
Managing Director

James joined Gallagher as Managing Director of Insure4Retirement in 2015 and was appointed Managing Director of Deacon in January 2018.  Previously,  James spent four years at Ageas as Sales & Customer Services Director responsible for the RIAS and Castle Cover brands.  Prior to his time at Ageas James spent 16 years in the retail telecommunications sector in a number of sales, service  and general management roles.

Kristianna Endacott
Account Executive

I have 14 years’ experience in property insurance with a background in sales through to claims and underwriting. I understand how important having the right insurance is, especially when a claim is made. I pride myself on attention to detail and getting the facts right. The team at Deacon are all extremely supportive and I’m very pleased to have joined a company who I believe provides a service that is second to none.

Fernando Valdivielso Cert CII
Account Director

My early experience was gained in reinsurance, commercial, liability, property and motor fleet, as well as broking at Lloyds of London. I joined Deacon in 2011. As part of my continuing professional development, I gained the Cert CII qualification from the Chartered Institute of Insurers, and I have also completed the Institute of Residential Property Management’s (IRPM) Foundation Course. As an Account Director, I take pride in getting to know my customers and to really understanding their individual needs. My customers tell me they like my collaborative approach and commitment to building long term relationships, which I believe is one of the key driver’s behind Deacon’s enviable 90 per cent renewal rate.

Andy Blackmore
Account Director

I started my career in financial services in 2003, working as an Account Manager in the IFA Intermediary Division of the UK’s largest mutual friendly society ’LV’. I made the switch to insurance broking, joining Deacon in 2010 as an account manager. In 2012 I left to expand my knowledge of the industry, before joining again as an account director in early 2015. I’m keen to help raise awareness and comprehension of what Deacon has to offer, because I believe our combination of product, service and people, and our commitment to innovation, is market leading.

Mark Savage
Client Service Manager

I joined Deacon in 2003 with the ambition of developing my career within the business. In 2010, I completed a Chartered Management Institute diploma to further advance my management skills and support the team to provide a first class service to our customers. I currently manage a team of 10, providing products and services to both new and existing customers.

Jaime Crispim

I started my career in 2013 with another Arthur J. Gallagher company, Insure4Retirement, where I became a team leader. When the opportunity came to broaden my knowledge of commercial insurance and further develop my career in insurance, I joined Deacon in July 2016 supporting a selection of key accounts.

Jade McPartlan
Administrative Assistant
Melanie Beeke
Account Executive

Insurance is my second career.  I worked in corporate banking, for JP Morgan for 15 years before joining Deacon in 2011, quickly progressing from administration to key accounts.  I had a break of service to widen my experience and knowledge of the market, and welcomed the opportunity to return to the larger Deacon team in 2016 to support our agents.

Pete Elford
Account Executive

I began my career at Lloyds TSB Insurance, where I specialised in personal lines policies, before moving to work for a high street broker where I was involved in every aspect of insurance, including sales, claims and customer service. When the opportunity arose to join the Deacon agent team, I didn’t hesitate to apply and was delighted when I was offered the job!

Francesca Potter
Agent Development Manager

Prior to joining Deacon in 2000, I was a commercial broker for 7 years. During my career here, I have held management positions in business development, direct sales, operations and, most recently, as agency development manager.

Chris Lowe
Senior Account Executive

I’ve always specialised in blocks of flats insurance, looking after residential management companies, freeholders and most recently managing agents. I joined Deacon in 2006, attracted by the company’s customer focus and career opportunities. In 2013 I was promoted to senior account executive and currently look after a selection of clients with large portfolios.

Gemma Dixon
Account Executive

Prior to joining Deacon in 2011 I worked for one of the top three brokers providing insurance for tradesmen, landlords and manufacturers. I gained experience of block insurance in Deacon’s direct team before joining the agent team, where I enjoy regular contact with both new and existing clients.